Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in matching accessories for dog moms and their pups, including bandanas for dogs and scrunchies for humans. All our designs are fun, stylish, and comfortable for everyday wear.

2. How do I choose the right size for my dog?

Our bandanas are adjustable to fit most breeds. Each product listing includes detailed measurements. If you have a question about sizing, feel free to contact us before ordering.

3. Do you offer free shipping?

Yes! We offer Free Worldwide Shipping on all orders, with no minimum purchase required.

4. How long does shipping take?

• USA & Europe: 7–23 business days

• Canada & Australia: 8–23 business days

• Other international destinations: 10–25 business days

Delivery times may vary due to customs or local postal services.

5. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. You can use it to track your package on our Track Order page.

6. What if my item arrives damaged or defective?

If your item is damaged or defective, contact us within 7 days of delivery with a photo of the product. We’ll arrange a replacement or refund.

7. Can I return or exchange an item?

Yes, items can be returned within 14 days of delivery, provided they are unused and in original packaging. Please refer to our Return & Refund Policy for full details.

8. How do I care for my bandana or scrunchie?

• Hand wash recommended in cold water with mild detergent.

• Air dry for best results.

• Avoid harsh chemicals or bleach to keep colors vibrant.

9. Do you offer custom or personalized designs?

Currently, we offer a set range of designs. Custom orders may be available in the future — stay tuned!

10. How can I contact Matchy Mutts?

For any questions, please reach out:
support@matchymutts.shop
https://matchymutts.shop/