Return & Refund Policy

Last Updated: [9/1/2025]

At Matchy Mutts, we want you and your pup to love your order! If for any reason you are not completely satisfied, we’re here to help. Please review our return and refund policy below.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition that you received them.

  • In the original packaging (if applicable).

  • Accompanied by proof of purchase (order number or receipt).

• Certain items are non-returnable, including:

  • Personalized or custom-made products.

  • Sale or clearance items.

  • Gift cards.

Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping fees (if any) are non-refundable.

Exchanges

• At this time, we do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.

Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos, and we’ll make it right with a replacement or refund.

How to Start a Return

To request a return, please contact us at:
 Email: support@matchymutts.shop
Please include your order number and reason for the return. Our team will provide instructions on how to send your item back.

Late or Missing Refunds

• If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.

• If the issue persists, contact us at support@matchymutts.shop