Last Updated: [9/1/2025]

At Matchy Mutts, we are proud to offer Free Worldwide Shipping on all orders — no minimum purchase required.

Order Processing

• All orders are processed within 2–4 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

• Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Times

Delivery times vary depending on location. Typical delivery estimates are:

• United States: 7–21 business days

• Europe: 7–21 business days

• Canada & Australia: 10–21 business days

• Other international destinations: 10–25 business days

Please note: These are estimated timeframes and may vary due to factors beyond our control (e.g., customs delays, postal service issues, or high seasonal demand).

Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Order Tracking

• We provide tracking for all orders. Once shipped, you will receive an email with your tracking number and instructions.

• Tracking updates may take 1–3 business days to appear in the system.

Lost, Delayed, or Stolen Packages

• Matchy Mutts is not responsible for packages that are lost or stolen after delivery is confirmed.

• If your package is significantly delayed or appears lost in transit, please contact us at support@matchymutts.shop , and we will do our best to assist you.